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Microsoft Dynamics 365 Fundamentals (CRM) – MB-910 Certification
Microsoft Dynamics 365 Fundamentals (CRM) – MB-910 Certification
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Microsoft Dynamics 365 Fundamentals (CRM) – MB-910 Certification Bundle
Explore the core features of Microsoft’s customer relationship management (CRM) tools with this beginner-friendly certification bundle. The MB-910 exam validates your understanding of Dynamics 365 CRM applications such as Sales, Marketing, Customer Service, and Field Service — essential for improving customer engagement and driving business success.
This certification bundle includes:
- LearnKey online training (1-year access)
- CertPREP practice test powered by GMetrix (30 attempts, MB-910 title)
- Microsoft MB-910 exam voucher with retake (valid for 1 year)
- 100% online, self-paced learning
- Based on the official Microsoft Certified Fundamentals curriculum
- Ideal for students, business analysts, and CRM newcomers
Microsoft MB-910 Exam Objectives Overview
1. Describe Dynamics 365 Marketing capabilities (10–15%)
- Lead generation, customer journeys, and event management
- Integration with Teams and Customer Insights
2. Describe Dynamics 365 Sales capabilities (15–20%)
- Lead and opportunity management
- Forecasting, sales goals, and LinkedIn Sales Navigator integration
3. Describe Dynamics 365 Customer Service capabilities (15–20%)
- Case management, knowledge base, omnichannel support
- Service Level Agreements (SLAs), queues, and routing
4. Describe Dynamics 365 Field Service capabilities (10–15%)
- Work order management, scheduling, and resource optimization
- Connected Field Service and IoT integration
5. Describe Project Operations capabilities (10–15%)
- Project planning, time tracking, and resource allocation for service delivery
6. Describe shared features and integration (20–25%)
- Role of Dataverse in data management across CRM apps
- Reporting, AI, analytics, security, and customization tools
Certified individuals typically have about 150 hours of instruction or hands-on experience and gain a strong foundation for roles in CRM, sales, marketing, and customer service operations.
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