{"product_id":"microsoft-dynamics-365-fundamentals-crm-mb-910-certification","title":"Microsoft Dynamics 365 Fundamentals (CRM) – MB-910 Certification","description":"\u003cp\u003e\u003cstrong\u003eMicrosoft Dynamics 365 Fundamentals (CRM) – MB-910 Certification Bundle\u003c\/strong\u003e\u003cbr\u003eExplore the core features of Microsoft’s customer relationship management (CRM) tools with this beginner-friendly certification bundle. The MB-910 exam validates your understanding of Dynamics 365 CRM applications such as Sales, Marketing, Customer Service, and Field Service — essential for improving customer engagement and driving business success.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eThis certification bundle includes:\u003c\/strong\u003e\u003cbr\u003e- LearnKey online training (1-year access)\u003cbr\u003e- CertPREP practice test powered by GMetrix (30 attempts, MB-910 title)\u003cbr\u003e- Microsoft MB-910 exam voucher with retake (valid for 1 year)\u003cbr\u003e- 100% online, self-paced learning\u003cbr\u003e- Based on the official Microsoft Certified Fundamentals curriculum\u003cbr\u003e- Ideal for students, business analysts, and CRM newcomers\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eMicrosoft MB-910 Exam Objectives Overview\u003c\/strong\u003e\u003cbr\u003e1. \u003cstrong\u003eDescribe Dynamics 365 Marketing capabilities (10–15%)\u003c\/strong\u003e\u003cbr\u003e- Lead generation, customer journeys, and event management\u003cbr\u003e- Integration with Teams and Customer Insights\u003cbr\u003e2. \u003cstrong\u003eDescribe Dynamics 365 Sales capabilities (15–20%)\u003c\/strong\u003e\u003cbr\u003e- Lead and opportunity management\u003cbr\u003e- Forecasting, sales goals, and LinkedIn Sales Navigator integration\u003cbr\u003e3. \u003cstrong\u003eDescribe Dynamics 365 Customer Service capabilities (15–20%)\u003c\/strong\u003e\u003cbr\u003e- Case management, knowledge base, omnichannel support\u003cbr\u003e- Service Level Agreements (SLAs), queues, and routing\u003cbr\u003e4. \u003cstrong\u003eDescribe Dynamics 365 Field Service capabilities (10–15%)\u003c\/strong\u003e\u003cbr\u003e- Work order management, scheduling, and resource optimization\u003cbr\u003e- Connected Field Service and IoT integration\u003cbr\u003e5. \u003cstrong\u003eDescribe Project Operations capabilities (10–15%)\u003c\/strong\u003e\u003cbr\u003e- Project planning, time tracking, and resource allocation for service delivery\u003cbr\u003e6. \u003cstrong\u003eDescribe shared features and integration (20–25%)\u003c\/strong\u003e\u003cbr\u003e- Role of Dataverse in data management across CRM apps\u003cbr\u003e- Reporting, AI, analytics, security, and customization tools\u003cbr\u003e\u003cbr\u003eCertified individuals typically have about 150 hours of instruction or hands-on experience and gain a strong foundation for roles in CRM, sales, marketing, and customer service operations.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"JobCertified","offers":[{"title":"Default Title","offer_id":46541526925533,"sku":"MS-MB910","price":4950.0,"currency_code":"PHP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0765\/8533\/7053\/files\/Untitleddesign_71.png?v=1751612661","url":"https:\/\/jobcertified.myshopify.com\/products\/microsoft-dynamics-365-fundamentals-crm-mb-910-certification","provider":"JobCertified","version":"1.0","type":"link"}